Refund Policy

60-Day Money-Back Guarantee

At Premium PCM, we stand behind every module we sell. If for any reason you are not completely satisfied with your purchase, you may return it within 60 days of delivery for a full refund.

Eligibility

The PCM must be returned within 60 days of the delivery date
The unit must be in its original condition — no physical damage, water damage, or modifications
You must include your order number with the return

How to Request a Refund

Email us at support@premiumpcm.com with your order number
We'll send you a prepaid return shipping label within 24 hours
Ship the PCM back using the label provided
Once received and inspected, your refund will be processed within 3-5 business days

Refund Method

Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card provider.

Exchanges

If you received the wrong PCM or need a different module, contact us and we'll arrange an exchange at no additional cost. We'll send the correct unit as soon as the original is on its way back.

Non-Refundable Items

PCMs that have been physically damaged, exposed to water, or modified in any way are not eligible for return. Units returned after the 60-day window are also not eligible.