Shipping & Returns
Shipping Policy
Processing Time
Orders are processed and shipped within 1-2 business days (Monday-Friday, excluding holidays).
Shipping Methods & Delivery
- Standard Shipping (USPS Priority Mail): 2-5 business days — FREE on all orders
- Expedited Shipping (UPS 2-Day): 2 business days — $29.99
- Overnight Shipping (UPS Next Day): 1 business day — $49.99
Returns
60-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase. If for any reason you're not, you may return the PCM within 60 days for a full refund.
How to Return
- Contact us at support@premiumpcm.com or call 1-800-893-9540
- We'll provide a prepaid return shipping label
- Package the PCM securely and drop it off at any USPS location
- Refund is issued within 3-5 business days of receiving the return
Core Return Program
Every order includes a prepaid label for returning your old (core) PCM. Returning your core within 30 days activates your FREE lifetime warranty.